Home Finance How To Verify Opay Account or Check Your Opay Account Number

How To Verify Opay Account or Check Your Opay Account Number

Opay is a popular mobile money and financial services platform that offers a wide range of services, including bill payments, money transfers, and mobile banking. To ensure the security and integrity of user accounts, Opay provides a verification process that allows users to verify their accounts and access additional features and benefits. Account verification is essential as it helps to protect user information, prevent fraud, and comply with regulatory requirements.

Additionally, Opay users may need to check their account numbers for various transactions, such as receiving funds from other users or linking their Opay account to other financial services. Knowing how to verify your Opay account and check your account number is crucial for a seamless and secure digital banking experience.

In this guide, we will explore the step-by-step process of verifying your Opay account and discovering your Opay account number. We will discuss different methods of verification, such as using your BVN (Bank Verification Number) or NIN (National Identification Number), as well as verifying through the Opay mobile app. We will also address common issues that users may encounter during the verification process and provide helpful tips for troubleshooting.

Whether you are a new Opay user looking to verify your account for the first time or an existing user seeking to check your Opay account number, this comprehensive guide will equip you with the necessary information to successfully complete the verification process and access the full range of services offered by Opay.

Let’s dive in and learn how to verify your Opay account and discover your Opay account number for a secure and convenient digital banking experience.

How To Check Opay Account Number

To check your OPay account number, you can follow these steps:

  1. Open the OPay app.
  2. Tap on the “Profile” icon.
  3. Tap on “My Account”.
  4. Your account number will be displayed under “Account Details”.

You can also check your OPay account number by logging into your OPay account on the web. To do this, follow these steps:

  1. Go to the OPay website.
  2. Click on the “Login” button.
  3. Enter your phone number and password.
  4. Click on the “Login” button.

Your account number will be displayed under “Account Details”.

How To Verify Opay Account

To verify your OPay account, you can follow these steps:

  1. Open the OPay app.
  2. Tap on the “Profile” icon.
  3. Tap on “My Account”.
  4. Tap on “Verify Account”.
  5. Enter your phone number and OTP.
  6. Click on “Verify”.

Once your account is verified, you can start using OPay’s services, such as sending and receiving money, paying bills, and buying airtime.

Methods of Verifying Your Opay Account

Verifying your Opay account is an important step in ensuring the security and authenticity of your account. It helps protect your financial transactions and provides access to additional features and services offered by Opay. Here are several methods you can use to verify your Opay account:

  1. Opay App Verification: The Opay mobile app provides a convenient and straightforward way to verify your account. Follow these steps to verify your Opay account through the app:
    a. Download and install the Opay mobile app from the Google Play Store or Apple App Store. b. Open the app and sign in using your registered Opay phone number and password. c. Navigate to your account settings or profile section within the app. d. Look for the account verification option and follow the provided instructions. e. The verification process may involve submitting personal details, uploading identification documents, and taking a selfie or photo for identity verification.
  2. BVN Verification: Linking your Bank Verification Number (BVN) to your Opay account is another method of verification. The BVN is a unique identifier issued by the Central Bank of Nigeria to each bank account holder. To verify your Opay account using BVN:
    a. Launch the Opay app on your mobile device and log in to your account. b. Access your account settings or profile section. c. Look for the option to link your BVN and follow the provided instructions. d. Enter your BVN details accurately as requested. e. Opay will validate the BVN provided to verify your account.
  3. Physical Verification: In certain cases, Opay may require physical verification to ensure the authenticity of your identity. Physical verification is typically done at Opay agent locations or branch offices. Follow these steps for physical verification:
    a. Locate an Opay agent or branch office near you. b. Gather your valid identification documents, such as your national ID card, international passport, or driver’s license. c. Visit the Opay agent or branch office in person. d. Present your identification documents to the Opay representative for verification. e. The representative will guide you through the verification process and update your account status accordingly.
  4. Customer Support Assistance: Opay provides customer support channels where you can seek assistance with account verification. If you encounter difficulties or have specific questions regarding the verification process, you can reach out to Opay’s customer support team. Here’s how to get assistance:
  • Contact Opay customer support through their available channels, such as phone, email, or live chat. 
  • Explain your situation and request guidance on account verification. 
  • The customer support representative will assist you and provide instructions on the necessary steps to complete the verification process. 
  • Provide any requested information or documents to facilitate the verification.
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Why is Account Verification Important in Opay?

Account verification is crucial in Opay for several important reasons:

  1. Security: Account verification helps ensure the security of your Opay account and the information associated with it. By verifying your account, you establish your identity and provide an additional layer of protection against unauthorized access and fraudulent activities. It helps prevent identity theft and unauthorized transactions, safeguarding your funds and personal data.
  2. Fraud Prevention: Account verification plays a significant role in preventing fraudulent activities within the Opay platform. By verifying user accounts, Opay can identify and mitigate potential risks, such as fake or unauthorized accounts. This helps maintain a secure and trustworthy environment for all users, reducing the likelihood of scams and financial losses.
  3. Compliance with Regulations: Account verification is necessary to comply with regulatory requirements imposed by financial authorities. By verifying user accounts, Opay ensures adherence to Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. These regulations are in place to prevent illegal activities, money laundering, and other financial crimes. Verifying your Opay account demonstrates your commitment to complying with these regulations and promotes a safe and transparent financial ecosystem.
  4. Access to Additional Features: Account verification often unlocks access to additional features and benefits within the Opay platform. Verified users may enjoy higher transaction limits, advanced money management options, and exclusive promotions. By completing the verification process, you enhance your overall experience with Opay and gain access to a wider range of financial services and functionalities.
  5. Trust and Credibility: Verifying your Opay account helps build trust and credibility among users and financial institutions. When your account is verified, it adds credibility to your identity, making it easier for others to trust you in financial transactions. This is particularly important when conducting business transactions or receiving funds from other users.

Overall, account verification in Opay is essential for ensuring the security of your account, preventing fraud, complying with regulations, accessing additional features, and establishing trust and credibility. By verifying your Opay account, you can enjoy a safer, more reliable, and more robust digital banking experience.

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Common Issues and Troubleshooting During Account Verification

During the process of verifying your Opay account, you may encounter certain issues or face challenges that could hinder the successful completion of the verification. Here are some common issues that users may experience and troubleshooting tips to help resolve them:

  • Invalid or Incorrect Information
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Issue: One of the most common issues is providing invalid or incorrect information during the verification process. This could include entering the wrong personal details, mismatched identification documents, or incorrect BVN. 

Troubleshooting: Double-check all the information you enter during the verification process to ensure accuracy. Review your identification documents to confirm they match the details you provide. If you notice any mistakes, correct them before submitting.

  • Document Rejection

Issue: Opay may reject your identification documents due to various reasons, such as poor image quality, expired documents, or illegibility. 

Troubleshooting: Ensure that the documents you provide are clear, valid, and legible. Take high-quality photos or scans of your identification documents to avoid any potential rejection. If your documents are expired, obtain updated versions before attempting verification.

  • Technical Glitches or System Errors

Issue: Technical glitches or system errors can occur during the verification process, causing delays or disruptions. 

Troubleshooting: If you encounter any technical issues, try the following steps:

  • Restart the Opay app or clear cache and data.
  • Ensure you have a stable internet connection.
  • Update the Opay app to the latest version available.
  • If the issue persists, reach out to Opay customer support for further assistance.


  • Delays in Verification Process

Issue: Sometimes, the verification process may take longer than expected, resulting in delays in accessing certain features or services. 

Troubleshooting: Patience is key during the verification process. However, if the delay extends significantly beyond the expected timeframe, you can contact Opay customer support to inquire about the status of your verification. They can provide updates and guidance on any additional steps required.

  • Inadequate Customer Support Assistance

Issue: Users may experience difficulties or frustration when seeking customer support assistance for account verification. 

Troubleshooting: If you face challenges in getting the support you need, try the following:

  • Clearly explain the issue you are facing and provide all relevant details.
  • Be persistent but polite in your communication with customer support representatives.
  • If one channel of customer support is unresponsive or unhelpful, try reaching out through alternative channels such as phone, email, or social media.

Remember, each issue during the verification process may have unique circumstances and factors involved. If you encounter any problems that are not covered here or if the troubleshooting tips don’t resolve the issue, it’s best to contact Opay’s customer support directly.

How Long Does Opay Account Verification Take?

OPay account verification usually takes 1-3 business days. However, there may be instances where it may take longer, depending on the volume of verification requests or if additional information is needed from you.


How do I verify my account in OPay? 

To verify your account in OPay, follow these steps:

  • Download and install the OPay mobile app from your app store.
  • Register for an account using your mobile number.
  • Provide the required personal information accurately.
  • Complete the account verification process by submitting a valid ID card and taking a selfie.
  • Wait for the verification process to be completed, which may take a few hours or days.

What is the code for checking OPay account? 

To check your OPay account balance, use the following code: *955#. Dial this code from the mobile number linked to your OPay account, and you will receive an SMS with your current account balance.

Can I change my OPay account number? 

No, you cannot change your OPay account number. Once your OPay account is created and verified, the account number assigned to you remains the same. It is important to keep your account details secure and avoid sharing them with unauthorized individuals.

What is customer ID in OPay? 

The customer ID in OPay is a unique identification number assigned to each OPay user. It is used to identify and differentiate individual customers within the OPay system. The customer ID helps OPay provide personalized services and track customer transactions and activities.

Is the customer ID the same as the account number? 

No, the customer ID and the account number are not the same. The customer ID is a unique identification number assigned to each OPay user, while the account number is a specific number associated with your OPay account. The account number is used for transactions and identifying your account, while the customer ID helps OPay track and manage customer information.


In conclusion, verifying your Opay account and checking your account number are essential steps to ensure a secure and seamless experience with the Opay platform. Account verification provides an added layer of security, protects against fraud, and enables you to access a wider range of services and features.