Home Finance How to deactivate, close or delete Carbon Account

How to deactivate, close or delete Carbon Account

Carbon has established itself as a trusted companion for countless individuals seeking financial empowerment. With its range of innovative services, this fintech giant has provided solutions to a multitude of financial needs. However, as life’s financial journey unfolds, circumstances change, and so do our priorities. There may come a moment when you find the need to bid farewell to your Carbon account. 

Whether you’re transitioning to a new financial tool, streamlining your financial commitments, or simply embracing change, understanding how to deactivate, close, or delete your Carbon account is an invaluable skill. In this comprehensive guide, we embark on a journey to navigate this digital transition gracefully, ensuring a seamless path forward while equipping you with the knowledge to take charge of your financial destiny.

 So, let’s get started!

Reasons for deactivating, closing or deleting a Carbon Account  

There can be several valid reasons for wanting to take these actions. Let’s explore some of the common reasons why users choose to deactivate, close, or delete their Carbon Accounts:

  1. Switching to another platform: You may have found a different carbon management platform that better suits your needs or offers additional features that Carbon does not have.
  2. Inactivity or lack of use: If you no longer actively use your Carbon Account or have found alternative methods to track and reduce your carbon footprint, you might want to consider deactivating or deleting your account.
  3.  Privacy concerns: If you have concerns about the privacy and security of your personal data on Carbon, you may choose to close your account and remove your information from their database.
  4. Account consolidation: Some users prefer to consolidate their accounts on a single platform for easier management and organization. If you have multiple carbon management accounts and want to streamline your efforts, closing or deleting your Carbon Account might be the right move.
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Remember, it’s essential to understand the implications of deactivating, closing, or deleting your Carbon Account. Be sure to review Carbon’s terms and conditions before making any final decisions.

How to deactivate, close or delete Carbon Account   

If you’ve made the decision to deactivate, close, or delete your Carbon Account, we’re here to guide you through the process. Follow these steps to ensure a smooth transition:

  1. Login to your Carbon Account: Before you can proceed with any deactivation or deletion, you’ll need to log into your Carbon Account.
  2. Access the Account Settings: Look for the Account Settings option within your Carbon dashboard. This is usually located in the top-right corner of the screen.
  3. Find the Deactivation or Closure Option: Once in the Account Settings, search for the option to deactivate, close, or delete your account. This may be labeled differently depending on the platform.
  4. Follow the Prompts: Depending on your chosen action, you’ll be guided through a series of prompts to confirm your decision. Read them carefully and proceed as directed.
  5. Confirm and Verify: Finally, you may be asked to confirm your decision to deactivate, close, or delete your Carbon Account. Make sure you understand the implications and proceed only when you’re sure.

Remember, it’s always a good idea to back up any data or information you want to keep before proceeding with any account closures. And if you change your mind, some platforms may offer an option to reactivate your account within a certain timeframe.

Troubleshooting Tips  

Having trouble deactivating, closing, or deleting your Carbon Account? Don’t worry, we’ve got you covered with some helpful troubleshooting tips:

  1. Double-check your login credentials: Make sure you’re using the correct username and password to log into your Carbon Account. Typos or forgotten passwords can cause login issues.
  2. Clear your browser cache: Sometimes, a buildup of cached data can interfere with website functionality. Clear your browser cache and try again.
  3. Contact Carbon support: If you’re encountering technical difficulties or experiencing errors during the deactivation, closure, or deletion process, reach out to Carbon’s customer support. They can provide assistance and guide you through the process.
  4. Check your internet connection: A stable internet connection is crucial for smooth account management. Ensure that you have a reliable internet connection before attempting any actions.
  5. Read Carbon’s FAQs or help documentation: Carbon may have specific guidelines or instructions on deactivating, closing, or deleting accounts. Check their FAQs or help documentation for additional troubleshooting tips or step-by-step guides.
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Remember, every platform may have different troubleshooting options and support channels. If all else fails, don’t hesitate to seek assistance directly from Carbon.

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How do I find my Carbon account?

Your Carbon account number is displayed on your Carbon app’s home page. You can also find it by going to the “Profile” tab and scrolling down to the “Account Details” section.

Is Carbon loan approved by CBN?

Yes, Carbon loan is approved by the Central Bank of Nigeria (CBN). Carbon is a licensed and regulated financial institution, and its loans are subject to the CBN’s lending guidelines.

How can I activate my Carbon account?

To activate your Carbon account, you will need to:

  1. Download the Carbon app from the Google Play Store or the App Store.
  2. Create an account and provide your personal information, including your BVN.
  3. Verify your identity by taking a selfie and uploading a recent bank statement.
  4. Once your account is verified, you will be able to start using it.

How do I transfer money from my Carbon account to my bank account?

To transfer money from your Carbon account to your bank account, you can follow these steps:

  1. Open the Carbon app.
  2. Tap on the “Transfer” tab.
  3. Enter the amount you want to transfer and the recipient’s bank account number.
  4. Tap on “Transfer”.

What is the USSD code for Carbon account?

The USSD code for Carbon account is *1303#. You can use this code to check your balance, make transfers, and pay bills.


In summary, deactivating, closing, or deleting your Carbon Account is a straightforward process that can be completed in just a few steps. Whether you’re switching to a different platform, no longer using the account, concerned about privacy, or looking to consolidate your carbon management efforts, it’s important to understand the reasons behind your decision and the implications it may have.

By following these guidelines, you can easily deactivate, close, or delete your Carbon Account and make a smooth transition to your chosen carbon management solution. Good luck on your journey towards reducing your carbon footprint!