Home Finance How To Delete, Close or Deactivate Your Kuda Bank Account Easily

How To Delete, Close or Deactivate Your Kuda Bank Account Easily

Managing our finances has become more convenient than ever before. With the rise of digital banking, platforms like Kuda Bank have revolutionized the way we handle our money. 

However, circumstances may arise where you find yourself needing to close or deactivate your Kuda Bank account. Whether it’s due to a change in financial institution or a shift in personal circumstances, it’s essential to have a clear understanding of the process to ensure a seamless transition. 

In this guide, we will explore the steps and procedures involved in closing or deactivating your Kuda Bank account with ease. From gathering the necessary information to initiating the closure request, we will navigate through the intricacies of the process, providing you with valuable insights and tips along the way. 

So, if you’re ready to embark on the journey of closing your Kuda Bank account hassle-free, let’s dig in and discover the simple steps to ensure a smooth transition to your next financial chapter.

Reason For Closing/Deactivating Your Kuda Account 

There can be various reasons for closing or deactivating your Kuda Bank account. Here are some common reasons individuals may choose to close or deactivate their Kuda Bank account:

  • Unauthorized Transactions: If you notice any unauthorized transactions on your account statement or suspicious activity that suggests fraudulent access, it is important to act swiftly. Closing or deactivating your account helps to mitigate the risk of additional unauthorized transactions and protects your funds from further loss.
  • Switching to Another Financial Institution: One of the primary reasons for closing a Kuda Bank account is when individuals decide to switch to a different financial institution that better suits their needs. This could be due to factors such as better interest rates, lower fees, a wider range of services, or more convenient branch locations.
  • Relocation: If you are moving to a new country or region where Kuda Bank does not operate or has limited accessibility, you may opt to close or deactivate your account and open a new account with a local bank in your new location. This ensures seamless access to banking services in your new area of residence.
  • Dissatisfaction with Services: In some cases, customers may become dissatisfied with the services provided by Kuda Bank. This could include issues like poor customer support, inadequate account features, or technical glitches. If these concerns are not adequately addressed, individuals may choose to close their Kuda Bank account and seek alternatives.
  • Consolidating Accounts: Some individuals may have multiple bank accounts and prefer to consolidate their banking activities into a single institution for simplicity and better management. If you have multiple accounts, closing your Kuda Bank account may be part of your strategy to streamline your financial affairs.
  • Financial Management: Personal financial circumstances may change, leading individuals to make adjustments to their banking arrangements.
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These are some of the reasons why users might need to close or deactivate their Kuda bank account. 

How To Delete, Close or Deactivate Your Kuda Bank Account Easily

If you have lost your phone or suspect it has been stolen, it is crucial to take immediate action to secure your Kuda Bank account and protect your funds. To block your account and prevent unauthorized access, follow these steps:

  • Open the Kuda Bank app on your mobile device. If you no longer have access to your phone, you can use a trusted device or contact Kuda Bank’s customer support through alternate means.
  • Once you are in the app, navigate to the “More” section. This is usually represented by three horizontal lines or dots, located in the bottom navigation bar or the top-right corner of the screen.
  • In the “More” section, locate and tap on “Account Details.” This will provide you with access to the settings and options related to your account.
  • Within the “Account Details” section, look for the option to “Block Account.” Tap on this option to proceed with blocking your Kuda Bank account.

Alternatively, if you are unable to access the Kuda app, you can contact Kuda Bank’s customer support immediately to report the loss or theft of your phone and request the blockage of your account. Send an email to Kuda Bank, clearly stating your intention to block your account and providing any necessary information or details they may require to verify your identity.

What Happens After Closing/Deactivating Your Kuda Bank Account 

After closing or deactivating your Kuda Bank account, several important things occur:

  • Account Termination: The primary outcome is the termination of your Kuda Bank account. This means that you will no longer have access to the account or its associated services, including mobile banking, online transfers, and debit card transactions.
  • Cessation of Transactions: Any pending or future transactions linked to your Kuda Bank account will be halted. This includes direct deposits, automatic bill payments, and recurring transfers. It is crucial to notify any parties involved in these transactions of your account closure to ensure alternative arrangements are made.
  • Fund Transfer or Withdrawal: Depending on your specific situation, you may be required to transfer any remaining funds from your closed or deactivated Kuda Bank account to another bank account. This process can typically be done via electronic transfer or by withdrawing the funds in person at a Kuda Bank branch if available.
  • Account Balance Refund: If there are any outstanding balances or credits in your closed or deactivated account, Kuda Bank will typically refund these amounts to you. The refund process may vary depending on the bank’s policies and may be issued via a check, electronic transfer, or other appropriate means.
  • Closure Confirmation: Kuda Bank will provide confirmation of the closure or deactivation of your account. This confirmation may be in the form of a closure notice, email, or other communication method. It is important to keep this documentation for your records as proof of account closure.
  • Update Financial Information: After closing or deactivating your Kuda Bank account, it is essential to update your financial information with relevant parties. This includes notifying employers for direct deposit changes, updating billing information for recurring payments, and informing any financial institutions or service providers who may have your Kuda Bank account details on file.
  • Financial Review and Planning: Account closure offers an opportunity to review and reassess your financial situation. Take the time to evaluate your financial goals, explore alternative banking options if needed, and make necessary adjustments to ensure your financial needs are met.
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it’s advisable to consult with Kuda Bank’s customer support or refer to their official communication to understand the specific outcomes and next steps after closing or deactivating your account.

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How can I deactivate my Kuda Bank?

To deactivate your Kuda bank account, follow these steps:

  1. Open the Kuda app and tap on the More icon.
  2. Tap on Account Details.
  3. Scroll down and tap on Deactivate Account.
  4. Enter your reason for deactivating your account and tap on Submit.
  5. You will receive a confirmation message.

How do I remove my card from Kuda?

To remove your card from Kuda, follow these steps:

  1. Open the Kuda app and tap on the More icon.
  2. Tap on Cards.
  3. Tap on the card you want to remove.
  4. Tap on Remove Card.
  5. Enter your PIN and tap on Remove.

How do I open another Kuda account?

You cannot open another Kuda account with the same BVN. However, you can open a Kuda account with a different BVN. To do this, you will need to create a new account and provide your new BVN.

How do I lock my money on Kuda?

You can lock your money on Kuda by using the Fixed Savings plan. This plan allows you to lock your money for a set period of time and earn interest on it. To use the Fixed Savings plan, follow these steps:

  1. Open the Kuda app and tap on the More icon.
  2. Tap on Save.
  3. Tap on Fixed Savings.
  4. Select the amount of money you want to lock and the duration of the plan.
  5. Tap on Save.

Can I lock my bank account?

Yes, you can lock your bank account by contacting your bank. When you lock your bank account, you will not be able to make any transactions from the account. This can be a useful security measure if you believe that your account has been compromised.


In conclusion, closing or deactivating your Kuda Bank account is a process that requires careful consideration and adherence to specific steps. By following the guidelines outlined in this comprehensive guide, you can navigate the closure process with ease and ensure a smooth transition to your next financial chapter.

Understanding the account closure process, gathering the necessary information, and initiating the closure request are vital steps in successfully closing or deactivating your Kuda Bank account. It is crucial to resolve any pending transactions or financial obligations tied to your account and to consider the impact of joint accounts or shared services.