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PalmPay Customer Care: Phone Number, Whatsapp Number, Email Address and PalmPay Contact Address

Are you a PalmPay user in need of assistance or have questions about their services? Look no further. In this article, we will provide you with essential contact information to connect with PalmPay’s customer care team. 

Whether you have inquiries, need support, or want to report an issue, having direct access to PalmPay’s customer care channels is invaluable.

We will share PalmPay’s Whatsapp number, phone number, email address, and contact address, ensuring that you have the means to reach out to their dedicated team for prompt assistance. Stay tuned to discover the convenient ways to connect with PalmPay’s customer care and receive the help you need for a seamless and satisfying financial experience.

About Palmpay

PalmPay is a prominent fintech platform that has gained significant traction in the Nigerian market since its launch in 2019. This innovative mobile payment solution aims to simplify financial transactions and enhance the overall banking experience for individuals and businesses.

As a comprehensive digital wallet, PalmPay offers a wide range of financial services and solutions, all accessible through its user-friendly mobile application. The platform enables users to send and receive money, pay bills, recharge mobile airtime, purchase goods, and services, and even invest in various financial products.

One of the key features that set PalmPay apart is its strategic partnerships with major banks and service providers in Nigeria. By collaborating with established financial institutions, PalmPay has expanded its reach and ensured seamless integration with existing banking systems. This partnership approach has resulted in a robust and secure infrastructure that instills confidence in users.

To encourage adoption and usage, PalmPay provides an array of incentives and rewards to its users. These incentives come in the form of cashback, discounts, and loyalty programs, creating a compelling value proposition for individuals and businesses. Such rewards not only drive engagement but also promote financial inclusion by making digital payments more accessible and appealing to a wider audience.

PalmPay’s commitment to security and privacy is evident through its implementation of stringent measures to protect user information and transactions. The platform employs advanced encryption technologies, secure servers, and authentication protocols to safeguard user data and mitigate potential risks. This dedication to maintaining the highest standards of security ensures user trust and confidence in the platform.

In addition to its core mobile payment services, PalmPay has expanded its offerings to include other financial products. Users can explore investment opportunities, access loans, and even purchase insurance policies directly through the PalmPay app. By integrating these services into a single platform, PalmPay aims to provide users with a comprehensive financial ecosystem that meets their diverse needs.

PalmPay’s customer care is an essential aspect of its operations, ensuring users receive timely and efficient support. The company has established various customer care channels to address user inquiries, provide assistance, and handle any issues that may arise. Users can reach out to PalmPay’s customer care team through their dedicated phone number, Whatsapp number, or email address, or by visiting their contact address. This commitment to responsive customer service further enhances the overall user experience.

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Palmpay Customer Care Phone Number 

You can contact PalmPay’s customer care team by dialing their phone number: 0700 7256 4357. If you have any inquiries, need assistance, or have any issues related to PalmPay’s services, you can reach out to their customer care team using this phone number. Their dedicated customer care representatives will be available to provide support, address your concerns, and ensure a seamless experience with PalmPay. 

PalmPay Customer Care Whatsapp Number 

For seamless communication and convenient assistance, PalmPay offers a dedicated WhatsApp number to connect with their customer care team. By dialing or saving the number 0700 7256 4357 in your contacts, you can easily reach out to PalmPay’s customer care representatives for the support, and inquiries, or to report any issues you may encounter while using their services.

Using WhatsApp as a communication channel allows PalmPay users to engage in real-time conversations, receive prompt responses, and share relevant information easily. Whether you have questions about PalmPay’s features, need help with transactions, or require clarification on any aspect of the platform, the customer care team is available to assist you.

Palmpay Customer Care Email Address 

For official communication and inquiries, you can reach out to PalmPay’s customer care team via email. The email address to contact PalmPay is  support@palmpay.com. You can use this email address to send your queries, feedback, or any concerns you may have regarding PalmPay’s services.

When emailing PalmPay, it is recommended to provide clear and detailed information regarding your inquiry or issue. This will help PalmPay’s customer care team understand and address your concerns effectively. Be sure to include relevant account details or transaction information if applicable, as this can expedite the process of resolving any issues you may encounter.

Please note that email communication may take longer to receive a response compared to other channels such as phone or WhatsApp. However, PalmPay’s customer care team is committed to providing timely assistance and will strive to address your email inquiries as soon as possible.

PalmPay Contact Address

PalmPay, a prominent fintech platform, is known to have one of its physical locations situated at 20 Opebi Rd., Ikeja, in Lagos State, Nigeria. This address serves as a hub for their operations, allowing customers and users to engage with PalmPay in a more direct and personal manner.

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The choice of Lagos State as a base for its physical location is strategic, considering the city’s status as a major economic and financial hub in Nigeria. This location allows PalmPay to tap into the thriving business ecosystem, collaborate with local partners, and better serve its customer base.

Being located at 20 Opebi Rd., PalmPay‘s physical address provides a convenient point of contact for users seeking face-to-face interactions, more extensive support, or specific inquiries that may require in-person assistance. The presence of a physical location demonstrates PalmPay’s commitment to establishing a tangible presence in the community and providing accessible services to its customers.


In conclusion, PalmPay’s customer care is committed to providing excellent support and assistance to its users. They offer multiple channels of communication to ensure convenient access to their services. Whether you prefer contacting them through phone, WhatsApp, email, or visiting their physical address, PalmPay aims to address your inquiries, resolve issues, and provide a seamless experience.

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How do I email PalmPay customer service?

To email PalmPay customer service, you can send your inquiries, feedback, or concerns to their email address: service@palmpay.co. Be sure to provide clear and detailed information regarding your query or issue to help PalmPay’s customer service team understand and address your concerns effectively.

How do I complain to PalmPay?

If you have a complaint to make about PalmPay’s services or any issues you have encountered, you can reach out to their customer service team through various channels. You can contact them directly via phone, WhatsApp, or email to express your complaint and provide them with the necessary details. Their customer service team will then investigate your complaint and work towards resolving the issue to your satisfaction.

How do I log into PalmPay without a phone number?

PalmPay primarily relies on phone numbers for user registration and login. If you don’t have a phone number, it may not be possible to log into PalmPay. However, it’s advisable to reach out to PalmPay’s customer service directly for the most accurate and up-to-date information on alternative login options they may have introduced since then.

Will PalmPay refund my money?

PalmPay’s refund policy may vary depending on the specific circumstances and terms outlined in their terms of service or refund policy. If you believe you are eligible for a refund, such as for a failed transaction or unauthorized activity, it is recommended to contact PalmPay’s customer service as soon as possible. They will be able to guide you through the refund process and provide assistance based on their specific policies and procedures.

How Do I Reverse My Money Back to My Account?

To reverse a transaction and get your money refunded to your account on PalmPay, follow these steps:

  1. Contact PalmPay Customer Service: Reach out to PalmPay’s customer service through their phone number, WhatsApp, or email.
  2. Provide Transaction Details: Share the necessary information about the transaction, including the date, amount, and any relevant reference numbers.
  3. Follow Instructions: Follow the instructions given by PalmPay’s customer service team, which may include providing supporting documentation.
  4. Await Processing: PalmPay’s customer service will review your case and initiate the refund process if it meets their refund policy criteria. The time it takes for the refund to be processed and credited back to your account will vary.


In conclusion, PalmPay’s customer care provides various channels of communication to ensure efficient and convenient support for its users. By offering a phone number, WhatsApp number, and email address, PalmPay enables users to reach out for assistance, ask questions, or report any issues they encounter.

The provision of a phone number allows direct communication with PalmPay’s customer care representatives, facilitating immediate support and resolution of queries. The availability of a WhatsApp number offers a convenient and real-time messaging platform, allowing users to engage in conversations, seek guidance, and receive prompt responses.

For users who prefer written communication or need to provide detailed information, PalmPay’s email address serves as a reliable channel. It allows users to send inquiries, share feedback, or report any concerns, ensuring thorough and documented communication.

Additionally, PalmPay’s contact address provides a physical point of contact for users who prefer face-to-face interactions or need in-person assistance for more complex issues. It signifies PalmPay’s commitment to establishing a tangible presence and fostering a closer connection with its users.