How to Block Moniepoint Account When Phone is Stolen

Losing a phone can be a traumatic experience, especially if it contains sensitive data or is used to access online accounts. If you use Moniepoint for online payments and your phone is stolen, it’s important to take action quickly to protect your account. In this blog post, we’ll explain how to block your Moniepoint account if your phone is stolen. We’ll also discuss the steps you can take to ensure your data is secure and prevent unauthorized access to your account.

Contact Moniepoint customer support immediately.

If your phone is stolen and you use Moniepoint for online payments, the first thing you need to do is contact Moniepoint customer support immediately. They have a dedicated team that can assist you in securing your account and preventing unauthorized access. 

When you contact customer support, make sure to provide them with your account information, such as your username and any other relevant details. This will help them locate your account quickly and take the necessary steps to block it. Remember, time is of the essence, so don’t delay in reaching out to Moniepoint’s customer support team.

Provide them with your account information 

To expedite the process of blocking your Moniepoint account, it’s crucial to provide Moniepoint customer support with your account information. Here are the details you should provide:

  1. Your Moniepoint username: This will help them locate your account quickly.
  2. Any additional relevant details: If you have any unique identifiers associated with your account, such as a linked email address or phone number, be sure to share them. This will assist the customer support team verify your identity and take the necessary steps to block your account.

Remember, the sooner you provide this information, the faster Moniepoint can secure your account and protect your sensitive data from unauthorized access.

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Request them to block your account 

Once you’ve contacted Moniepoint customer support and provided them with your account information, it’s essential to request them to block your account immediately. Clearly state that your phone has been stolen and emphasize the urgency of the situation. Explain that you need them to take swift action to prevent any unauthorized access or fraudulent activity on your account. 

Politely ask them to ensure that no transactions can be made and that your personal information is secure. Remember, the faster you request them to block your account, the better chance you have of protecting your sensitive data and preventing any potential financial losses.

Additional security measures to consider in the future  

As you navigate the aftermath of a stolen phone, it’s important to take additional security measures to safeguard your Moniepoint account and prevent future incidents. Consider implementing the following steps:

  1. Enable Two-Factor Authentication: Adding an extra layer of security to your Moniepoint account will help ensure that even if someone gains access to your login credentials, they won’t be able to log in without the second authentication factor, such as a unique code sent to your email or phone.
  2. Regularly Update Passwords: Make it a habit to change your passwords regularly, using a combination of uppercase and lowercase letters, numbers, and special characters. This practice can significantly reduce the risk of unauthorized access to your account.
  3. Keep Your Devices Secure: Use strong passcodes or biometric authentication features like fingerprint or face recognition on your devices. Also, be cautious about downloading apps or clicking on suspicious links, as these can potentially compromise your device’s security.
  4. Monitor Your Account Activity: Regularly check your Moniepoint account for any suspicious or unauthorized transactions. If you notice any unfamiliar activity, contact Moniepoint customer support immediately.

By implementing these additional security measures, you can reduce the likelihood of unauthorized access to your Moniepoint account in the future and have peace of mind knowing that your sensitive information is protected.

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How to Block Your Moniepoint Account:

  • To block your Moniepoint account, you need to contact Moniepoint’s customer support as soon as possible.
  • You can reach them through their official customer support channels, such as phone, email, or social media.
  • Provide the necessary information to verify your identity, inform them of the reason for blocking your account (e.g., a stolen phone), and follow their guidance to secure your account.
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How can I contact Moniepoint customer care?

    • You can contact Moniepoint’s customer care through various means, including:
      • Phone: Call Moniepoint’s official customer support number, which can typically be found on their website or within the Moniepoint app.
      • Email: Send an email to Moniepoint’s official support email address.
      • Social Media: Reach out to Moniepoint through their official social media channels, such as Facebook, Twitter, or Instagram.

Which bank owns Moniepoint?

    • Moniepoint is an independent financial technology (fintech) company in Nigeria.
    • A traditional bank does not own it but operates as a separate entity focused on providing financial services and point-of-sale (POS) solutions.

Who is the owner of Moniepoint?

The owner of Moniepoint is Tosin Eniolorunda, a Nigerian entrepreneur and software engineer. He founded Moniepoint in 2015 with the mission to provide financial solutions for businesses in Africa.

Eniolorunda is a graduate of the Covenant University of Technology, where he studied Computer Science. He has over 10 years of experience in the fintech industry, and has worked with companies such as Interswitch and Fidelity Bank.

Who is the ambassador of Moniepoint?

Moniepoint has 3 ambassadors:

  • Phyno – a Nigerian rapper, singer, songwriter and record producer. He is the founder and CEO of Penthauz Music.
  • 2Baba – a Nigerian singer, songwriter, record producer and entrepreneur. He is one of the most popular and successful artists in Africa.
  • Timaya – a Nigerian singer, songwriter, and record producer. He is the CEO of DM Records Limited.


In the unfortunate event that your phone is stolen and you use Moniepoint for online payments, it’s crucial to act swiftly to protect your account. By contacting Moniepoint customer support immediately and providing them with your account information, you can ensure that they take the necessary steps to block your account and prevent unauthorized access. Additionally, consider implementing additional security measures such as enabling Two-Factor Authentication, regularly updating passwords, keeping your devices secure, and monitoring your account activity. By taking these precautions, you can significantly reduce the risk of future incidents and have peace of mind knowing that your sensitive information is protected. Stay safe and secure in your Moniepoint transactions!