When it comes to financial transactions and online payments, having reliable customer support is essential. Whether you have inquiries, need assistance, or encounter issues, being able to reach out to a customer care team can make a significant difference in resolving concerns promptly.
For users of Flutterwave, a prominent payment gateway, having access to their customer care services is crucial. In this article, we will explore the various contact channels provided by Flutterwave, including their customer care phone number, WhatsApp number, email address, and office address.
Understanding how to reach out to Flutterwave’s customer support team can ensure a seamless experience and enhance your confidence in using their services. So, let’s dive in and discover the contact details you need to engage with Flutterwave’s customer care effectively.
Flutterwave Customer Care Phone Number
Flutterwave provides a dedicated customer care phone number for users to reach out for assistance. If you have any queries, concerns, or require support regarding Flutterwave’s services, you can contact their customer care team through the following phone number:
Customer Care Phone Number: +234 700 356 8833
By dialing this phone number, you will be connected to a Flutterwave customer care representative who will assist you with your inquiries or issues. It is recommended to provide clear and concise details when communicating with the customer care team to ensure a more efficient resolution to your concerns. Flutterwave’s customer care phone number is available during their business hours, and their knowledgeable representatives are dedicated to providing prompt and helpful assistance to their users.
Flutterwave Customer Care Whatsapp Number
Flutterwave does not currently provide a dedicated customer care WhatsApp number. However, they offer various alternative channels for customer support. You can reach out to Flutterwave’s customer care team through their email address, social media platforms, or by visiting their support website.
These channels ensure effective communication and prompt assistance from Flutterwave’s support team. While WhatsApp may not be available for customer care, you can explore other options to connect with Flutterwave and address any queries or concerns you may have.
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Flutterwave Customer Care Email Address
The email address to contact Flutterwave’s customer care team is support@flutterwavego.com. You can send an email to this address regarding any inquiries, issues, or assistance you may require. Flutterwave’s customer care team is dedicated to providing timely and helpful responses to your email queries, ensuring that you receive the necessary support with your Flutterwave transactions and services.
Flutterwave Customer Care Office Address
Flutterwave’s headquarters is located at the following address:
Flutterwave Inc. 8 Providence Street,
Lekki Phase 1, Lagos, Nigeria.
Please note that this address is for their main office in Lagos, Nigeria. If you need to visit their office or send any correspondence, it is advisable to contact them beforehand to confirm the address and any specific instructions for visiting.
Additionally, it’s important to note that due to the nature of customer care services, it’s recommended to primarily utilize the provided phone number, WhatsApp number, or email address to contact Flutterwave’s customer care team for prompt assistance.
What to Expect When Contacting Flutterwave Customer Support
When contacting Flutterwave customer support, there are several things you can expect:
- Prompt response: Flutterwave strives to provide timely support to their customers. You can expect a prompt response to your inquiries, whether you reach out through phone, WhatsApp, or email.
- Professional assistance: The customer support team at Flutterwave is trained to provide professional and knowledgeable assistance. They are well-equipped to address a wide range of inquiries, including questions about their services, account management, transaction issues, and more.
- Clear communication: Flutterwave aims to ensure effective communication with their customers. The customer support representatives will provide clear and concise information, guide you through troubleshooting steps if needed, and provide solutions or recommendations to resolve your concerns.
- Friendly and helpful demeanor: Flutterwave’s customer support team strives to offer a friendly and approachable demeanor. They are dedicated to creating a positive customer experience and will assist you with patience and understanding.
- Problem resolution: Whether you have encountered a technical issue, need clarification on a transaction, or have general inquiries, Flutterwave’s customer support team will work towards resolving your problem. They will provide guidance, escalate issues if necessary, and ensure that you receive appropriate solutions.
- Follow-up if required: In certain cases where a resolution may take some time, Flutterwave’s customer support may follow up with you to provide updates and ensure that your concerns are being addressed effectively.
Remember to provide clear and detailed information when contacting Flutterwave customer support to help them better understand and address your specific issue. Be prepared to provide relevant account details, transaction information, or any other necessary information to facilitate a smoother support process.
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FAQS
How do I contact Flutterwave by email?
To contact Flutterwave by email, you can send an email to their customer support team at support@flutterwavego.com. Be sure to provide detailed information about your query or issue to receive a prompt and accurate response.
How do I log a complaint to Flutterwave?
If you need to log a complaint with Flutterwave, you can do so by reaching out to their customer support team through various channels. You can send an email to support@flutterwavego.com or contact them via their official website. Provide all relevant details regarding your complaint to ensure a proper resolution.
Does Flutterwave refund money?
Flutterwave’s refund policy may vary depending on the specific circumstances of the transaction. If you have encountered an issue with a transaction and require a refund, it is recommended to contact Flutterwave’s customer support directly. They will assess the situation and guide you through the refund process, if applicable.
Where is Flutterwave headquarters?
Flutterwave’s headquarters is located in Lagos, Nigeria. The full address is: 8 Providence Street, Lekki Phase 1, Lagos, Nigeria.
How do I contact Flutterwave in Nigeria?
To contact Flutterwave in Nigeria, you can reach out to their customer support team through the following channels:
- Email: Send an email to support@flutterwavego.com.
- Phone: Call their Nigerian customer support line at +234 700 354 7883.
- Social Media: Flutterwave can also be contacted through their official social media accounts such as Twitter and Facebook.
Conclusion
In conclusion, Flutterwave provides various channels for customers to contact their customer care team and obtain assistance with their services. You can reach out to Flutterwave through their customer care phone number, +234 700 356 8837, for direct communication and support.
Additionally, you can connect with them through WhatsApp using the number +234 906 254 9254, where you can chat with a representative and address any queries or concerns you may have. If you prefer to communicate via email, you can reach Flutterwave’s customer care team by sending an email to support@flutterwavego.com. Finally, if you need to visit their office or send physical correspondence, their headquarters is located at 8 Providence Street, Lekki Phase 1, Lagos, Nigeria.
