Home Finance Carbon Customer Care Phone Number, Whatsapp Number, and Office Address

Carbon Customer Care Phone Number, Whatsapp Number, and Office Address

Welcome to our comprehensive guide on Carbon customer care services! Carbon, formerly known as Paylater, is a leading digital financial platform that offers a wide range of financial services to individuals and businesses in Nigeria and beyond. With its user-friendly mobile app and online platform, Carbon provides access to loans, bill payments, investments, and more, empowering users to take control of their financial well-being.

In this article, we will provide you with detailed information about Carbon’s customer care services. We understand that having reliable customer support is essential for any financial service provider, and Carbon strives to ensure that its customers receive prompt and efficient assistance whenever they need it. Whether you have questions about your account, encounter issues with transactions, or need help with any Carbon service, their dedicated customer care team is available to assist you.

To ensure you have multiple avenues for reaching out, we will discuss the Carbon customer care number, WhatsApp contact, and office address. These channels serve as direct points of contact between you and Carbon’s customer support representatives, enabling you to address your concerns and find solutions quickly.

Carbon Customer Care Number

Carbon Customer Care Number is +234 700 227 266 66

When you need immediate assistance or have inquiries regarding Carbon’s services, you can reach out to their customer care team through the provided phone number. The Carbon customer care number is available for calls during their working hours, ensuring that you can speak directly with a representative to address your concerns. Whether you have questions about loan applications, account management, or any other Carbon service, their knowledgeable customer care agents are ready to assist you.

Carbon Customer Care Whatsapp Contact

Carbon Customer Care Whatsapp Contact is +234 903 000 2455

To contact Carbon customer care on WhatsApp, simply save their WhatsApp contact number: +234 903 000 2455. Open WhatsApp on your mobile device, find the contact saved as Carbon Customer Care and start a chat. This provides you with a convenient and direct channel to communicate with their customer support team.

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Carbon Customer Care Office Address 

Carbon Customer Care Office Address:

Carbon’s headquarters are located at: 

1st Floor, Engineering Close, 

Off Idowu Taylor Street, 

Victoria Island, Lagos, Nigeria.

If you prefer to visit their office in person or need to send any physical correspondence, you can use the above address. It is recommended to contact Carbon’s customer care team before visiting their office to ensure that they are available and can address your concerns effectively.

Please note that visiting the office may not be necessary for most queries or support-related matters, as Carbon’s customer care services are primarily provided through their phone number and WhatsApp contact. However, if you require any specific assistance or have complex issues that require in-person interaction, their office address serves as a point of contact.

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How Carbon Customer Care Can Help You

Carbon customer care is designed to assist you with various aspects of your Carbon experience. Here’s how Carbon customer care can help you:

  1. Account Support: If you have questions or issues related to your Carbon account, such as account setup, login problems, or updating your personal information, the customer care team can provide guidance and help resolve any account-related concerns.
  2. Loan Application and Repayment: Carbon offers loan services, and if you need assistance with the loan application process or have questions about repayment, the customer care team can provide information on eligibility criteria, application status, repayment options, and help address any concerns you may have.
  3. Product Information: If you’re interested in learning more about Carbon’s products and services, the customer care team can provide detailed information and answer your queries. They can explain the features, benefits, terms, and conditions of various products offered by Carbon.
  4. Technical Support: In case you encounter any technical issues while using Carbon’s mobile app or website, the customer care team can provide technical support. They can guide you through troubleshooting steps, address app-related issues, and help ensure a smooth user experience.
  5. Complaint Resolution: If you have a complaint or encounter any challenges with Carbon’s services, the customer care team is there to listen, investigate, and work towards a resolution. They will handle your concerns professionally and strive to provide a satisfactory solution.
  6. General Inquiries: If you have any general inquiries or need assistance with navigating Carbon’s platform, understanding policies, or seeking clarification on any aspect of their services, the customer care team is available to provide the necessary information and support.

Whether you have questions, need assistance, or have concerns, Carbon’s customer care team is dedicated to providing you with a positive customer experience. They aim to address your inquiries promptly, offer helpful guidance, and ensure your satisfaction with Carbon’s services.

Tips For Effective Communication With Carbon Customer Care

When communicating with Carbon’s customer care, there are several tips you can follow to ensure effective and efficient communication. Here are some tips for a better experience:

  • Be clear and concise: Clearly explain your issue or inquiry using simple and precise language. Provide relevant details and avoid unnecessary information to help the customer care representative understand your situation quickly.
  • Provide necessary information: When contacting customer care, provide the necessary information such as your account details, transaction ID, or any other relevant details that can help them assist you more effectively. This will help them locate your account and address your concerns promptly.
  • Stay patient and polite: Remember to remain calm and patient during your interaction. Customer care representatives are there to help, and maintaining a polite and respectful attitude will foster a positive and productive conversation.
  • Follow instructions: Listen carefully to the instructions provided by the customer care representative and follow them accordingly. They may ask you to provide additional information, perform certain actions, or follow specific steps to resolve your issue. Following their guidance will help expedite the process.
  • Ask for clarification: If you don’t understand something or need further clarification, don’t hesitate to ask. Customer care representatives are there to assist you, and they will be happy to provide you with the information you need to better understand the situation or solution.
  • Keep records: It’s a good practice to keep a record of your communication with Carbon’s customer care. Note down the date, time, and key points discussed during your conversation. This can be helpful for future reference in case you need to follow up or escalate the matter.
  • Use the appropriate communication channel: Carbon provides different communication channels, including phone, WhatsApp, and email. Choose the channel that is most convenient for you and aligns with the nature of your query or concern.
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Remember, effective communication is a two-way process. By following these tips, you can enhance your communication experience with Carbon’s customer care and increase the likelihood of a satisfactory resolution to your issue or inquiry.


How do I contact Carbon credit? 

You can contact Carbon credit by reaching out to their customer care through various channels. You can call their customer care number, send a message on their WhatsApp contact, or visit their office address in person. Their customer support team is available to assist you with any inquiries or issues you may have regarding your Carbon credit services.

How do I complain to Carbon? 

If you have any complaints or concerns about your Carbon credit experience, you can easily contact their customer care. You can call their customer care number, send a message on their WhatsApp contact, or visit their office address to lodge your complaint. Ensure that you provide all the necessary details regarding your complaint to facilitate a prompt resolution.

How much can Carbon borrow me for the first time? 

The amount Carbon can borrow you for the first time depends on your creditworthiness and the information provided during the loan application process. Carbon typically offers loans starting from a certain minimum amount, and the specific loan amount will be determined based on your financial profile and the eligibility criteria set by Carbon.

What happens if you don’t pay Carbon loan?

 If you fail to repay your Carbon loan on time, it may result in various consequences. Firstly, you may incur late payment fees and additional charges, increasing the total amount you owe. Carbon may also report your default to credit bureaus, which can negatively impact your credit score, making it harder to access credit in the future. In extreme cases, Carbon may take legal action or engage debt collection agencies to recover the outstanding loan amount.

Can I extend my loan on Carbon? 

Yes, Carbon offers a loan extension or renewal option to borrowers. If you are unable to repay your loan on the due date, you can apply for a loan extension through the Carbon app. Keep in mind that extending your loan will likely incur additional fees and interest, so it’s essential to carefully consider whether it’s the best option for your financial situation.


In conclusion, having access to reliable customer care is crucial when using financial services like Carbon. In this article, we have provided you with important information regarding Carbon’s customer care, including their phone number, WhatsApp contact, and office address. These details enable you to connect with Carbon’s customer support team and seek assistance with any concerns or inquiries you may have.

Remember, when reaching out to customer care, it is essential to be clear and concise in explaining your issue, provide necessary information, and maintain a patient and polite attitude. Following the tips for effective communication can greatly enhance your experience and increase the chances of a successful resolution.